Terms and Conditions
I understand buying original art for your home or business is a big commitment and you might have some queries that you would like answering before you take the plunge. If there is something you would like to ask which I haven’t covered on this please use the contact form and I will email you directly.
I’d like to reassure you of the professional presentation of my work, my care and attention to details and archival practices and getting my work to you in perfect condition is as much my concern as yours.
My website is fully secure for online payment protection. Payment is made via PayPal, Apple Pay or credit/debit card.
Please see below for further details on refunds.
All postage is free of charge worldwide.
Your artwork will be posted within 1 week of purchase if in the UK, within 2 weeks elsewhere.
All work will be fully trackable, insured and you will be sent your tracking number via email.
Framed artwork, paintings on canvas or wood panels will be wrapped in acid free tissue paper, plenty of cushioning and double boxed in strong cardboard to minimise the risk of damage in the post.
Unmounted and unframed works on paper, including prints, will be lovingly wrapped in acid free tissue paper and carefully rolled in a tube. Please contact me if you would prefer them posted flat.
The safe delivery of artwork is largely due to the quality of the packaging.
However sometimes damage still occurs in the post. Please contact me in this instance. I will pay for your return postage with no question. Please use the original packaging.
For very large work delivery in the UK will be made by specialist courier, and packed in a crate for international delivery.
I take great care to publish good clear photos of each artwork, with some detail photos, if you would like to see more of any of my work please get in touch.
Frames and unframed work
Any work listed as framed can be bought unframed on request and I will discount works accordingly, just ask me via the contact form.
I have all my work professionally framed but understand these may not be to your taste.
Artwork framed with glass- it is recommended glass is removed for posting as glazed artwork cannot be insured for posting and has a high chance of being broken and damaging the artwork. Picture glass can easily be replaced by a framer and is inexpensive- around £20-50 depending on size. Should you buy a glazed artwork I will contact you for your preference. Of course I will do my best carefully packaging a glazed work should you want the glass, but cannot accept responsibility for any damage in this case.
View the Statutory Returns Policy for online sales which is the legal requirement for all online sales.
A full no quibble refund will be offered to customers within 14 days of receiving your artwork should you decide it is not for you. You will then have another 14 days to return the goods to me. Please contact me for a return address and use the original packaging to minimise the risk of damage.
I will refund you of the full cost and original postage cost within 14 days of receiving the returned artwork in the condition it was sent.
If you paid using a credit card or Apple Pay your refund will go directly back to your credit or debit card. It can take up to 30 days for the refund to show up on your card statement.
If you paid by logging into Paypal the refund will go straight back into your Paypal account.
If I am away I will post a notice on my shop page with my return date.
Orders can still be placed during this time and will be posted within 1 week of my return.
If you should require to return an artwork during away mode please email me and I will arrange the return as soon as I am back and the 14 days limit will not apply in this case.